Framing Wales Ltd, 500 Cowbridge Road (East), Cardiff CF5 1BL.
You, Your
The user of this website or a customer of Framing Wales Ltd.
Guarantees
We offer one-month gurantee on all of our products, save that said products are not misused.
Extended product guarantees are available upon seperate agreement.
Returns
If you wish to return your product to us, we require that you first contact us so that we can arrange receipt or resolve any problems.
Postage and Packaging
For products purchased online, shipping rates are calculated upon checkout.
For products purchased online, you may choose to collect from our shop.
Please contact us before collection so that we can ensure your product(s) is ready.
All products shipped are carefully packaged to avoid damage.
Should damage occur during transit, please contact us within 24 hours of receipt so that we can correct the damage.
Complaints
We take your complaint seriously so that we can resolve individual problems and also adjust our service to better serve our customers.
If you are unsatisfied with our products or service please contact us without delay so that we can put things right early.